East Coast Plumbing Co Inc
Review Summary
- Overpriced: Several customers reported being overcharged for services, with one instance of a $2400 bill for 9 hours of work and another for a hot water heater replacement that was initially not installed correctly, resulting in an additional $500 charge.
- Poor Service & No-Shows: Multiple customers experienced no-shows for scheduled appointments, with no communication or follow-up.
- Unprofessionalism: Instances of misdiagnosis, failure to fix the problem, and lack of communication were reported.
- Positive Experiences: Some customers praised the company's promptness, professionalism, and fair pricing, with specific praise for a plumber named Dave and the owner.
- Inconsistent Quality: Reviews indicate a wide range of experiences, from excellent service to significant issues with pricing, responsiveness, and quality of work.
Reviews
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(20 reviews)
ChrisCo
Had a small leak in my slab. I already knew exactly where the leak was, but just needed it fixed. The first day the guy was there for 3 hours that was $750, and all he did was dig out where I told him the leak was. The second day he came back to actually fix the problem. Spent about 6 hours rerouting One Plumbing line and charged me 1700.00$ for it!!! The work was good and the leak never came back but $2400.00 for 9 hours of work... I spoke to another plumber a few days after and he told me that would have done the same work for $1000. I GOT RIPPED OFF, DON'T LET IT HAPPEN TO YOU!!!!
Susan
We had a scheduled appointment due to a leak that caused us to have to shut our water off for 3 days. The company was aware of this and pulled a no show. No phone call to cancel or reschedule either. Very unprofessional.
Scott
Stay far far away from this company!I had my hot water heater go out so I called East coast plumbing. They initially charged us $900 to replace the hot water heater which is a bit high, but we went through with it, because we needed hot water. A few hours later I went to take a shower. No hot water still. Call them back andI was told that there was no way that it was the hot water heater that it had to be a pipe under ground, but that they would come back out and see what the problem was. So East Coast Plumbing comes out the second time finds out that the hot water heater wasn't installed correctly and wasn't working. Replaced the hot water heater and hands us a $500 bill. When confronted with this was their mistake we were told"I still need to charge for labor, do you expect me to do a job for free?" So we paid the $500 so we didn't have any confrontation, but WILL NEVER USE THIS COMPANY AGAIN. When you do bad work that makes you responsible and you need to eat the cost of it not me.
Tim Durgin